Frequently Asked Questions
TYPES OF EVALUATION AND THEIR PRICE
Transcript Research offers two types of international credentials evaluations:
- Basic/General Evaluation - $95
The General Evaluation includes a synopsis of each educational credential and its U.S. equivalency; it is a statement of comparability. It includes the indigenous Grade Point Average (G.P.A.) and identification of the recognition of post-secondary institutions if applicable.
The General Evaluation is most commonly used for immigration purposes and some employment, but it is also used for college/university admissions, generally for those who do not have post-secondary studies. If your intent is educational purposes, check with the receiving institution to find out if they need you to add the US-style GPA option ($15) to your general evaluation.
- Detailed/Course-by-Course Evaluation - $175
The Course-by-Course Evaluation includes a synopsis of each educational credential and its U.S. equivalency. It includes the indigenous and U.S. Grade Point Average (G.P.A.) and identification of the recognition of post-secondary institutions. In addition, it includes a list of courses taken at the post-secondary level from each institution attended, along with indigenous grades, recommended U.S. equivalent grades, recommended U.S. credit hours for each course, and total recommended credits. A course-by-course evaluation can also be conducted of high school/secondary school credentials, but it will only include subjects and grades. For anyone who has earned at least two years of university-level study, the course-by-course list of subjects and grades will not include secondary/high school education unless specifically requested.
The Course-by-Course Evaluation is most commonly used for further education and some employment.
Your evaluation report will include all official credentials that have been provided for evaluation on a single report. If you need separate evaluation reports for different levels of study, you will need to submit two applications. Please contact us at firstname.lastname@example.org before applying so we can assist you with the process to ensure it goes smoothly.
Please note we have custom applications for applicants to the University of Dallas, the City University of New York (CUNY), the New York University School of Professional Studies (NYU SPS), Baylor College of Medicine, and USAID.
- What type of evaluation should I get? What’s the difference between the General Evaluation and the Course-by-Course Evaluation? What happens if I choose the wrong one? The General, or Basic, Evaluation includes a list of each academic credential earned as well as a U.S. equivalent. In addition, it includes a Grade Point Average (G.P.A.) and indication about the accreditation/recognition of the institutions awarding the credentials. The Course-by-Course, or Detailed, Evaluation includes all of the above as well as a listing of each course studied, along with the grade on the transcript, a suggested U.S. grade, and suggested credit hours. If you initially apply for a General Evaluation and realize that you really need a Course-by-Course evaluation, you will need to pay the difference of the application fees.
What is considered an official document? Do you need my original transcripts? I can’t get another copy of my original. Can you request it from the university? Do you have a request form that I can submit to them? What do you mean you need to verify my documents? Official documents are generally original/official documents or documents attested by a pre-approved education authority. Notarized documents are not official; we also do not accept the Apostille as official. For most countries, we will require official transcripts/statements of marks/marksheets. However, we understand that in some countries, it is difficult to get another original, so please email us and we can let you know if we can make other arrangements. You can also use our Records Request form to request that original transcripts be sent directly to us at:
9540 Garland Road, #381
Dallas, TX 75218
In some cases, we may need to verify the documents you provide to us. In those situations, we will let you know via email that your application will remain on hold until the verification process is complete. If there are additional fees for the verification, we will let you know that as well.
- How long will it take to evaluate my documents? How far in advance should I apply for an evaluation? Why is it taking so long? Credentials evaluations typically take approximately three to four weeks from the time we receive fees and all required official academic credentials. However, because we cannot guarantee the length of time needed for verification of documents or research for less-common credentials, we suggest that you apply two months in advance of any deadline.
- What’s going on with my evaluation? How do I find out the status of my application? Please send us an email at email@example.com to check on the status of your application, and we will make every effort to respond within 2 business days.
- I forgot to include this other school on my application, and now I want to do a new evaluation; what do I need to do? I forgot to include this other school on my evaluation, but the evaluation is not yet done; what do I need to do? If your application has already been evaluated and sent to you, and you realized that you neglected to provide full disclosure, you will need to submit a new application along with your new academic credentials. If your application is still being evaluated, however, we will merely ask that you send an amended Educational History so that we can conduct the evaluation with all necessary information.
- I had an evaluation done last year to get admitted to my U.S. university, but I was still enrolled in my home country. Do I have to apply all over again to get my new courses evaluated? If your application has already been evaluated and you are need to have it re-evaluated to include new coursework that was completed after the date on the initial evaluation, then you will need to submit the application form and select a Re-Evaluation. You will pay a reduced fee, but you will still need to complete the entire application form (especially the educational history) and send final, complete academic credentials from your last school attended.
- Will you keep my documents, or can I have them back? When can I get my documents returned to me? How will you send my documents back to me? We will return all official academic records that you provided with your application when we send you the completed evaluation as long as you pay for return shipping. Your official academic records will be sent using whatever mail service you paid for: U.S. Postal Service Priority Mail, U.S.P.S. Express Mail (U.S. address), or U.S.P.S. Express Mail (Foreign Address). All documents sent directly to us by the issuing institution will become our property and will not be returned to you.
- I have a Bachelor/Master/Doctoral degree; do I have to submit my secondary school records? I am applying as a transfer student to a college or university; do I have to submit my secondary school records? If you already have a post-secondary degree completed, it is generally not necessary to send your secondary school records, but you will still need to complete that information on the application form. If you have completed no post-secondary studies or less than one year of post-secondary studies, you will need to provide your official secondary school records. For those countries where advanced standing (university credit) *may* be awarded for a 13th year of secondary school, we may ask to have you send those documents to us after all. For anyone who has earned at least two years of university-level study, the course-by-course list of subjects and grades will not include secondary/high school education unless specifically requested (or if those studies are from a 13- or 14-year pre-university `system).
- I earned a degree/studied/graduated from a school in the U.S. Do I need to send my U.S. transcripts?Transcript Research does not evaluate U.S. credentials, but we do need you to list all schools and information on your educational history and include a photocopy of your U.S. studies so that your application for evaluation is not delayed.
- I got an email saying my application is on hold because you have sent it for verification; what does that mean and how long will it take. What does it mean that you are authenticating my degree? Why does your requirements list say that I have to have my transcripts sent to you directly from the school/examination body? Transcript Research does not accept photocopies, scans, or faxes of academic credentials for evaluation. In addition, we sometimes find that it is necessary to verify or authenticate some of the academic credentials we receive due to a variety of reasons. At other times, we know it will be much faster for you to request official documents to be mailed to us than for us to contact the issuing institution and request a verification. Some verifications may take as long as six months while others can be resolved in less than a week, depending on the country, level of education, and time of year.
- I can’t get all of my documents. Can I cancel my application and get a refund? Within 2-3 business days of our receipt of your application, we will send you a status email (provided you indicate an email address on your application). At that point, we will let you know if there are any missing items from your application, including the country-specific requirements for official documents. If, at that time, you realize that you will not be able to provide all of the official documents, you can cancel your application within 5 business days for a 50% refund.
- I’m applying to more schools. Can I get additional copies of my evaluation? How long will you keep my application on file? We will keep your application on file for seven years. At any time during that seven year period, you can order additional copies with shipping to be sent to you (or your designated recipient).
Can I get a preliminary review of my documents? Can I scan/fax/email them to you and have you tell me what it’s equivalent to in the U.S.? Transcript Research no longer offers a preliminary review of academic credentials. In order to determine your document equivalencies, you will need to submit the application, application fee, and official documents.
- How do you determine the basis for your equivalencies? Why did you say my document was equal to such-and-such when this other company said it was equal to something else? Where do you come up with your information? Transcript Research bases many of its U.S. credential equivalencies on the Comparability and Placement Recommendations published by the National Council on the Evaluation of Foreign Educational Credentials. Other equivalencies are based on industry-standards, extensive research, and consultation with other professionals in the country of the credentials.
- Do you do translations? Do you have recommendations for good translator services? Do you require me to submit an official translation, or can I do my own translation? Transcript Research does not do translations, but we do require English translations for documents that are not issued in English by the educational institution. Please see our Terms of Service section on translations below for more information about translations from your country.
TERMS OF SERVICE
Transcript Research will not finalize an evaluation on the basis of photocopies, scans, Apostille, or notarized documents unless they can be verified directly by the issuing institution, examination board, ministry of education, or other relevant agency. Please see our country-specific requirements at http://transcriptresearch.com/requirements/
Please note that we are unable to make exceptions to this requirement on the basis of immigration or citizenship status or for asylees or refugees.
Transcript Research is not responsible for requesting transcripts/academic credentials for evaluation. It is the applicant's responsibility to make arrangements to have them sent to us, according to our country-specific requirements.
Official documents sent to us by the applicant will be returned with the completed evaluation. Documents sent to us by the issuing institution become our property and will not be returned.
Special note on oversized documents: If you have oversized degrees - documents as big as A3 paper (297 x 420 mm or 11.7 x 16.5 inches) or bigger, please contact us by email before mailing your documents. We charge additional shipping for oversized documents, which is based on the size of your documents and your mailing address, but alternative arrangements may be available so you will need to email us before mailing them.
Transcript Research does not evaluate transcripts/degrees from US institutions, but if you have studied at higher education institutions in the US, you can include photocopies/scans of those records, and we will include general information about those studies in the evaluation.
We reserve the right to verify all documents. Some evaluations cannot be completed without verification, such as academic records from China, secondary results from Cameroon, China, Cuba, Eritrea, Ethiopia, Ghana, Iran, Kenya, Nigeria, Sierra Leone, Zimbabwe, and others. Please see our country-specific requirements at http://transcriptresearch.com/requirements/
All applications are subject to verification, and documents from many countries are verified automatically. Transcript Research attempts to verify all documents submitted for evaluation. If our verification finds that the documents submitted were not valid, we will cancel the application (no refund) and notify the institutions listed on the application. We will also provide this information to the relevant authorities, and we will keep the documents submitted for verification.
Academic documents issued in a language other than English must be accompanied by an English translation, done either by the educational institution or a government-approved translator, or, if translated in the U.S., by a member of the American Translator's Association. For country-specifics regarding translations, please see: www.transcriptresearch.com/requirements
Transcript Research has a collaborative relationship with Credential Consultants, a corporate member of the American Translator's Association. Details about the process can be found here, and you can apply for a translation at https://cc.credentialconnection.com/Default.aspx?subdomain=tr
Applications We Cannot Accept
There are some evaluation types we are presently unable to evaluate. If you send the following types of educational records, they will be returned to you, and you will be charged for return shipping.
* We no longer conduct evaluations for the followings types of programs: nursing, law, medical, medical technology, dental, pharmacy, or physical therapy.
* We no longer conduct evaluations specifically for teacher certification boards or accounting boards.
* We no longer evaluate religious education, vocational studies, or language immersion programs unless conducted at a university. Typically, these are only available for general equivalency evaluations.
If you have doubts about whether or not we can evaluate your documents, you may email us a scanned copy to ask. However, we will only determine whether or not we can evaluate them as legitimate educational institutions. We do not determine in advance anything about the equivalency, credit recommendations, or whether it is compared to a US regionally accredited education institution since those are the primary purposes of the evaluation.
Secondary Leaving Examinations
If you are currently enrolled in secondary/high school education in an educational system that leads to a national/state-wide leaving examination, please contact us before applying so that we may determine if your records can be evaluated at this time. From many such systems, we are unable to complete the evaluation until the leaving examination has been taken and results have been awarded.
Grading Scale/Marking Schemes and Degree Plan/Study Plan/Program Syllabus
Please provide a copy of the grading scale/marking scheme used if it is not posted on your transcripts/academic records. If you did not graduate from the program, please provide a copy of the degree plan/study plan/program syllabus, or expect delays.
Your application cannot be evaluated until all fees are paid and all documents and acceptable English translations are received. Standard evaluation processing time takes 3-4 weeks from the time we receive all fees, documentation, and necessary information. We can begin the process on the basis of a fax or scan of your academic records, but we cannot finalize and mail the completed evaluation until we receive your official academic credentials.
Cancellations and Fees
Applications can be canceled with 5 business days for a 50% refund. Otherwise, refunds will not be issued except in cases of over-payment. We will not issue a refund if you are unable to meet the requirements of the application, so it is imperative that you read and understand the country-specific requirements before you submit your application. In particular, you must submit official documents before your evaluation will be issued. A refund will not be issued if you fail to provide official documents. Please ensure that you check with the intended recipient of your evaluation before you apply.
Your application fee includes one
Fees are subject to change without notice.
Applications are valid for 6 months. After that time, a reinstatement fee is required. Completed evaluations (and electronic copies of the evaluated credentials) will be kept on file for five years, and additional official copies can be ordered with shipping.
If you send official documents to us, they will be returned to you via United States Postal Service (USPS) when the evaluation is complete if you have paid for priority or express mail shipping. We do not return official documents via stamped envelopes.
We do not use other courier services/mail processors (FedEx, UPS, etc.).
Please note that USPS Express Mail services within the continental US is generally 1-2 days while USPS Priority Mail within the US is generally 3-4 days.
International shipping times will vary. The USPS does not provide international tracking once USPS Priority Mail packages leave the U.S. so we only use USPS Express Mail service for international shipments.
Applications that do not include the shipping fee will be placed on hold until the shipping fee has been provided. We do not mail anything by stamped envelope, only with tracking.
When your evaluation is completed, we will return documents that you have mailed to us unless they are confirmed fraudulent. We will send you an email at the end of the day with the tracking information from the United States Postal Service (USPS) when we mail the documents and evaluation. Once your label is printed, we are no longer in possession of your documents. ON rare occasions, packages do get delivered by the postal service. Please direct all tracking issues and questions to USPS. If you do not receive your package within 2 weeks, please contact USPS immediately so they can research the issue and locate your package.