Terms of Service

Please make sure you have read and agree to our Terms and Conditions before applying. All prices are subject to change.

Official Documents vs. Scans, Copies, Faxes, and More


Transcript Research requires official documents to conduct Official Evaluations. We do NOT require official documents to conduct a Provisional Assessment. Read more below for clarification.

The Provisional Assessment is conducted on the basis of unofficial records. This includes scans, copies, notarized documents, student copies, and other documents that we would not normally accept for an Official Evaluation. Please check with the intended recipient (admissions officer, employer, immigration attorney, recruiter, etc.) BEFORE YOU APPLY to ensure that they are willing to accept a Provisional Assessment on the basis of unofficial documents. The Provisional Assessment is conducted on the basis of your unofficial copies or scans of the official, formal academic records We still cannot accept printouts/screen shots of student records systems or preliminary results from external examinations since those do not represent final documents.If you choose to order additional copies after the expiration date, you will need to re-apply for a new Provisional Assessment or provide your official documents and upgrade to an Official Evaluation. The Provisional Assessment will be sent to you electronically. The Provisional Assessment is valid for 1 year from the date of issue. Please note that many universities and immigration offices in particular are unable to accept a Provisional Assessment based on unofficial scans, so please be sure to check with them before choosing that option since refunds will not be issued in case of cancellation. Ultimately, it is each institution's decision as to whether they will require us to evaluate official documents or not, so you will need to ask the institution who will be receiving the report. NOTE: City University of New York (CUNY), NYU School of Professional Studies, University of Dallas, Millersville University, and other institutions with their own unique application form do not accept the Provisional Assessment and will not admit students whose evaluation reports were based on copies or scans, so we must require officials.

For an Official Evaluation, we cannot use copies, scans, or faxes unless they can be verified with the issuing institution. We can begin the process for an Official Evaluation on the basis of scanned or faxed copies of your credentials, but we are unable to complete and send the Official Evaluation until the official records have been received. Notarized documents are not official; we also do not accept the Apostille as official. Unofficial "student copies" and print-outs from online student advising/records systems are not considered official even if sent by mail. 

Please note that we cannot combine Official Evaluation and Provisional Assessment for different documents; please choose which option fits your needs best.

If we require the transcripts or other academic credentials to be submitted directly to Transcript Research form your institution, please use our Records Request formDocuments sent to us directly by the issuing institution become our property and will not be released to the student/applicant.

Documents may also be sent electronically by fax or email from the institution that issued the credential. For electronic records, we must be able to confirm that the sender is the appropriate authority at the institution that issues educational records. If we are unable to verify that the email address or fax sending us the documents is the person or office authorized to issue the records (controller of exams, registrar, records office, etc), then we will not be able to accept the electronic records and will require official documents as specified above. 

For secondary/high school transcripts, the secondary/high school can send us the records directly as long as we can confirm the contact information. For countries that have a state or national leaving examination, we can only accept the leaving examination or matriculation certificate issued by the examination body, not from the secondary school. For university credentials, educational records should be sent by the records, registrar's, controller of exams, or other centralized department that issues official records for that institution. 

Please note that verification may be required, which may cause delays.

Special note on oversized documents: If you have oversized degrees - documents as big as A3 paper (297 x 420 mm or 11.7 x 16.5 inches) or bigger, please contact us by email before mailing your documents. We charge additional shipping for oversized documents, which is based on the size of your documents and your mailing address, but alternative arrangements may be available so you will need to email us before mailing them.

Official Evaluation reports are issued electronically by default. For those applicants who also need a print copy for themselves or a third party, Official Evaluations are printed on security paper in a sealed, stamped envelope and sent to the applicant's mailing address unless third party shipping is purchased or an institution-specific application is used. Provisional Assessments are issued electronically only.

If you have more than 4 credentials to be evaluated, please be aware that your report may take longer to complete, and we charge an additional fee.

If you did not graduate from your program, or your program is more than 20 years old, please provide a copy of the degree plan/study plan/program syllabus, or expect delays. 

Qualification Check

Instead of mailing your official documents for an Official Evaluation, you may be able to pay to have your post-secondary transcripts and degree (if you graduated) verified by Qualification Check. Qualification Check verifies educational records at 40,000+ education institutions in over 190 countries in an average of 5-10 days.Register for free at to see if they are able to verify your post-secondary documents before you apply for an Official Evaluation. If you use Qualification Check, you will need to upload a PDF of both your transcripts and any degrees or diplomas you earned. Please note that we do not accept Qualification Check for completed post-secondary Chinese qualifications.


Our translation policies are in effect regardless of whether you apply for a Provisional Assessment or an Official Evaluation.

Some education institutions issue documents in English and another language.  We require documents issued by the institution in English and the native language (if issued) from Egypt, Eritrea, Ethiopia, European Union (if using Diploma Supplement), Hong Kong, Israel, Japan, Jordan, Korea, Kuwait, Malaysia, Oman, Palestine, Philippines, Qatar, Saudi Arabia, Sudan, Taiwan, Thailand, Turkey, and the United Arab Emirates.

For those countries whose documents are issued in French, Spanish, or Portuguese, please submit a typed, word-for-word English translations that follow the same format as the native language documents.

For those countries whose documents are not issued by the educational institution in English or the languages above, you must submit professional translations. Professional translations must be completed by official translators in the home country or members of the American Translator’s Association in the U.S. These translations must be word-for-word and follow the same format as the native language documents.

We do not accept evaluations from other companies as a translation; we require a literal, word-for-word translation of the entire academic record being evaluated.

Transcript Research has a collaborative relationship with Credential Consultants, a corporate member of the American Translator's Association. Details about the process can be found here, and you can apply for a translation at

Please be sure to read the information below the country chart regarding grading scales, US university attestations, and more. Please note that all credentials are subject to verification. 


Country-Specific Requirements

Transcript Research requires official documents for an Official Evaluation. You can check out our country-specific requirements for secondary and post-secondary studies via this PDF. For a Provisional Assessment, you will not have to provide the official documents, but you will still need to provide the same type of documents (leaving exams instead of secondary transcripts, final results instead or provisional exams, etc.)

Country Requirements


Authenticity Statement

Transcript Research takes authenticity of documents very seriously. If we believe that the credentials submitted for evaluation or assessment have been altered or are otherwise in-authentic, we reserve the right to seek verification of any academic credentials (transcripts, diplomas, certificates, diploma supplements, etc.) at the secondary or higher level. If our verification finds that the documents submitted were not valid, we will cancel the application (no refund) and notify the institutions or persons listed on the application of the results of our investigation. We will also provide this information to the local authorities.

Diploma Mills

Transcript Research does not evaluate documents issued by a diploma mill or degree mill. We use extensive resources to determine the recognition/accreditation of all foreign educational institutions. If it is determined that transcripts or other documents submitted for evaluation are from a known diploma/degree mill, we will cancel the application, and no refund of fees will be possible. We will also forward the information to the local authorities and to Texas Higher Education Coordinating Board if the applicant is living or working in Texas if the school is listed on the THECB’s website of institutions whose degrees are illegal to use in Texas.

Grading Scale/Marking Scheme

Please provide a copy of the grading scale used at your institution if it is not already listed on the academic records. If information about your program is not available on the college or university’s website, we may also require that you submit a syllabus /course description / study plan.

U.S. University Attestation of Previous Records

If you have already submitted original documents to the college or university in the U.S. where you want your Official Evaluation sent, please make arrangements for them to send us attested copies of your academic credentials.  We still reserve the right to request originals from the international institution(s) that you attended, but we will make every effort to use the copies sent by the U.S. institution where you have already presented your originals.  In this situation, we are able to issue the evaluation only for the specific U.S. institution that already has your original documents; it would not be possible to issue additional copies of the evaluation to be used to apply to other institutions unless you later provide original documents or we send your attested copies for verification. This only applies if you are applying to a U.S. college or university and want us to evaluate copies of the official academic credentials you have already submitted to the U.S. college or university.

Specialized Applications for Beauty-Related and Health-Related Fields

Transcript Research also offers specialized applications for evaluation for some fields.

Please note, we have separate applications for barber, cosmetology, hairdressing, and related beauty programs and medical, pharmacy, nursing, dentistry, and other health related programs.

We are only able to evaluate SOME beauty-related and medical-related programs; we specifically do not evaluate non-formal education programs. If you have completed one of a beauty-related or medical-related program, you MUST contact us before applying with the scans of all of the documents you want evaluated so we can review them to see if we are able to assist you. Otherwise, your application will be cancelled. If you are given approval to apply to evaluate your beauty-related or medical-related programs, we will send you the link for that application form. We do not evaluate beauty-related or health-related programs using our main application form. If you have both academic studies and one of these specialized programs, we require two separate applications.

As a standard policy, Transcript Research evaluates barber, cosmetology, and beauty programs in terms of hours, not credits, on course-by-course evaluations. In order to do this, we require a transcript that has hours or some other standardized measure of weight. If your records do not include hours or other weights of the different subjects, we will only be able to conduct a general evaluation.

Similarly, Transcript Research evaluates academic, post-secondary qualifications from recognized higher education institutions in terms of US semester credits. Some nursing, medical, dentistry, physical therapy, and allied health professions training programs, however, may be assessed in terms of hours, not credits, on course-by-course evaluations.

Regardless, we require a transcript that has hours or some other standardized measure of weight. If your records do not include hours or other weights of the different subjects, we will only be able to conduct a general evaluation.

We no longer conduct any evaluations for offshore medical degree programs (Caribbean and others) unless the program is recognized by CAAM-HP at the time of your enrollment or within five years of your graduation. If you submit an application for an offshore medical program that does not have CAAM-HP accreditation, it will be canceled and partially refunded.


Transcript Research understands that this is a tumultuous time for a lot of people, but we are still here, at full capacity, hard at work on conducting international education evaluations for further education, employment, and more.

We certainly understand that obtaining the necessary documentation can be a challenge right now. Please feel free to contact us at with any concerns or issues, and we will do our best to assist you in resolving them. We have also released a brand new Provisional Assessment to deal with some of the challenges of using physical documents.

Transcript research remains open and is continuing to provide the high level of evaluation service our customers require. Please note that there may be delays in receiving postal mail both due to slowdowns in the United States Postal Service and local ordinances that are limiting travel around the city. We will continue receiving postal mail safely and regularly, but we may be unable to check our mailbox on a daily basis.

As always, documents may also be sent electronically by fax or email from the institution that issued the credential such as secondary examination boards or higher education institutions, as per our country requirements below.