Terms of Service

Custom Applications

Please note we have custom applications for applicants to the University of Dallas, City University of New York (CUNY), the New York University School of Professional Studies (NYU SPS), Houston Community College (HCC), Baylor College of Medicine, and USAID. Those institutions may have unique requirements that differ from Transcript Research's standard requirements stated elsewhere. Be sure to carefully read the application contract to ensure you are able to meet the requirements and know what to expect before applying. 

Official Documents/Copies 

Transcript Research will not finalize an evaluation on the basis of photocopies, scans, or notarized documents unless they can be verified directly by the issuing institution, examination board, ministry of education, or other relevant agency. Notarized documents are not official; we also do not accept the Apostille as official. Please see our country-specific requirements at http://transcriptresearch.com/requirements/ 

Please note that we are unable to make exceptions to this requirement on the basis of immigration or citizenship status or for asylees or refugees. 

Transcript Research is not responsible for requesting transcripts/academic credentials for evaluation. It is the applicant's responsibility to make arrangements to have them sent to us, according to our country-specific requirements.

Documents may also be sent electronically by fax or email from the institution that issued the credential. For electronic records, we must be able to confirm that the sender is the appropriate authority at the institution that issues educational records. If we are unable to verify that the email address or fax sending us the documents is the person or office authorized to issue the records (controller of exams, registrar, records office, etc), then we will not be able to accept the electronic records and will require official documents as specified above. 

For secondary/high school transcripts, the secondary/high school can send us the records directly as long as we can confirm the contact information. For countries that have a state or national leaving examination, we can only accept the leaving examination or matriculation certificate from the examination body, not from the secondary school. For university credentials, educational records cannot be sent by the academic department or faculty; they must be sent by the records, registrar's, controller of exams, or other centralized department that issues official records for that institution. 

We are unable to evaluate incomplete or in-progress postgraduate research programs unless they are issued on standard educational transcript records from the higher education institution. We cannot conduct evaluations based on a list of seminars, letters from advisors, or lists of training hours, projects, medical specializations, internships, research work, clinical work, examinations, practicals, papers, or other non-standard documentation. We are happy to evaluate standard academic records/transcripts that show coursework or continuing enrollment for incomplete or in-progress work as long as they are on standardized transcripts from the institution. If the institution does not issue standardized academic records for incomplete or in-progress postgraduate research programs, then we would not be able to evaluate the credential until it is completed and the diploma awarded.

Please note that we do not accept third-party reporting of subjects, grades, or credits from one institution to another. That means that if you have transferred from one institution to another, you must submit official transcripts from all institutions if you want them included in your evaluation report. We cannot accept a different institution's list of your coursework from another school as official. 

Official documents sent to us by the applicant will be returned with the completed evaluation. Documents sent to us directly by the issuing institution become our property and will not be returned or released to the student/applicant. Please note that if you (or your institution) fail to list our complete, accurate address on your package, it is not our responsibility if we do not receive the package. Our correct address is: 

Transcript Research, 9540 Garland Road Suite 381, Box 383, Dallas, TX 75218

All parts of our address are required in order for your package to be delivered to us. 

Special note on oversized documents: If you have oversized degrees - documents as big as A3 paper (297 x 420 mm or 11.7 x 16.5 inches) or bigger, please contact us by email before mailing your documents. We charge additional shipping for oversized documents, which is based on the size of your documents and your mailing address, but alternative arrangements may be available so you will need to email us before mailing them.

Transcript Research does not evaluate transcripts/degrees from US institutions, but if you have studied at higher education institutions in the US, you can include photocopies/scans of those records, and we will include general information about those studies in the evaluation.

Incomplete Secondary School/High School Transcripts

If you are applying with an incomplete high school/secondary school transcript in order to transfer to a US high school, please check with the US school first to see if they will accept an evaluation that does not have credits or Carnegie units. Transcript Research dose not include Carnegie units or credits for high school/secondary school credentials on our evaluation reports. We offer a course-by-course evaluation of high school/secondary education records, but it will not include credits or Carnegie units, only subjects and grades.

Secondary Leaving Examinations

If you are currently enrolled in secondary/high school education in an educational system that leads to a national/state-wide leaving examination, please contact us before applying so that we may determine if your records can be evaluated at this time. From many such systems, we are unable to complete the evaluation until the leaving examination has been taken and results have been awarded.  

English Proficiency Tests

Transcript Research does not evaluate English Proficiency Tests such as IELTS, TOEFL, Pearson Test of English, or Duolingo English Test among others. These are not academic transcripts from a higher education institution, and we do not evaluate them. If the institution where you are applying requires them or any other test, such as GRE, GMAT, SAT, AP exams, etc, you are responsible for ensuring your results are officially provided to the institutions where are you applying. Even if you submit the test results to us, we are not responsible for them since the institutions will not accept them from us since we are not the test provider. US higher education institutions require test results submitted directly from the test provider, and only you can release your test results to them. Transcript Research cannot and will not be responsible for providing your test results since we are not authorized by either the test organization or the receiving organization.

Verification

We reserve the right to verify all documents. Some evaluations cannot be completed without verification, such as academic records from China, secondary results from Nigeria, Gambia, Ghana, Liberia, Sierra Leone, and others. Please see our country-specific requirements at http://transcriptresearch.com/requirements/ 

All applications are subject to verification, and documents from many countries are verified automatically. Transcript Research attempts to verify all documents submitted for evaluation. If our verification finds that the documents submitted were not valid, we will cancel the application (no refund) and notify the institutions listed on the application. We will also provide this information to the relevant authorities, and we will keep the documents submitted for evaluation. 

Authenticity Statement

Transcript Research takes authenticity of documents very seriously. If we believe that the credentials submitted for evaluation have been altered or are otherwise in-authentic, we reserve the right to seek verification of any academic credentials (transcripts, diplomas, certificates, diploma supplements, etc.) at the secondary or higher level. If our verification finds that the documents submitted were not valid, we will cancel the application for evaluation (no refund) and notify the institutions or persons listed on the application of the results of our investigation. We will also provide this information to the local authorities. If any of your documents are confirmed to be inauthentic, we will cancel your evaluation without any return of fees or documents. In addition, we will not be able to issue an evaluation report or additional copies of previous reports if any of your documents are confirmed to be inauthentic.

Translations

Academic documents issued in a language other than English must be accompanied by an English translation, done either by the educational institution or a government-approved translator, or, if translated in the U.S., by a member of the American Translator's Association. For country-specifics regarding translations, please see www.transcriptresearch.com/requirements 

We do not accept evaluations from other companies as a translation; we require a literal, word-for-word translation of the entire academic record being evaluated.

Transcript Research has a collaborative relationship with Credential Consultants, a corporate member of the American Translator's Association. Details about the process can be found here, and you can apply for a translation at https://cc.credentialconnection.com/Default.aspx?subdomain=tr

Applications We Cannot Accept

There are some evaluation types we are presently unable to evaluate. If you send the following types of educational records, they will be returned to you, and you will be charged for return shipping and a cancellation fee.

* We no longer conduct evaluations for the following types of programs: nursing, law, medicine, medical technology, physical therapy, or allied health programs. We may make exceptions for programs offered by degree-granting institutions recognized by the academic accrediting authorities in the country of study.

* We no longer conduct evaluations specifically for teacher certification boards or accounting boards. Many boards will still accept our course-by-course evaluations. 

* We no longer conduct any evaluations for offshore medical programs (Caribbean and others) unless the program is recognized by CAAM-HP. If you submit an application for an offshore medical program that does not have CAAM-HP accreditation, it will be canceled and partially refunded.

* We no longer conduct course-by-course evaluations with credits of religious education, vocational/technical studies, art or music academies, or language immersion programs unless conducted at a university or other educational institution recognized by the Ministry of Education or equivalent government educational authority. Typically, these studies are only available for general equivalency evaluations.

* We do not evaluate educational credentials from US high schools, colleges, or universities. If you apply for an international transcript evaluation and only have US educational records, you will be charged a cancellation fee. If you have both US and international records, we will evaluate your international records but may  also request an unofficial scan of your US records.

* Transcript Research reserves the right to decline to conduct an evaluation.

If you have doubts about whether or not we can evaluate your documents, you may email us a scanned copy to ask. However, we will only determine whether or not we can evaluate them as legitimate educational institutions. We do not determine in advance anything about the equivalency, credit recommendations, or whether it is compared to a US regionally accredited education institution since those are the primary purposes of the evaluation.

Evaluation Reports

For anyone who has earned at least two years of university-level study, the course-by-course list of subjects and grades will not include secondary/high school education unless specifically requested. For those course-by-course evaluations that do include secondary/high school studies, we begin with grade nine. We also offer a course-by-course of high school/secondary education records, but it will not include credits or Carnegie Units, only subjects and grades. If you are applying for a course-by-course evaluation of incomplete high school transcripts to transfer to a US high school, please check with them before applying for our evaluation to ensure they will accept our report without high school credits or Carnegie units.

Your evaluation report will include all official credentials that have been provided for evaluation on a single report. Sometimes, however, people may find that they need different reports for different needs. For example, they may need a general equivalency evaluation for their secondary/high school studies for employment but a detailed, course-by-course evaluation of their university-level education. In other situations, people may want to separate their Bachelor and Master studies. If you need separate evaluation reports for different levels of study, you will need to submit two applications. Please contact us at info@transcriptresearch.com before applying so we can assist you with the process to ensure it goes smoothly. By default, all official documents at all levels of study (secondary/high school, undergraduate, and post-graduate studies) will be included on a single evaluation report to provide a complete view of your educational background. Evaluation reports are issued on security paper in a sealed, stamped envelope and sent to the applicant's mailing address unless third party shipping is purchased or an institution-specific application is used.

In addition, our evaluations are conducted in English for a US audience. We are unable to conduct evaluations for use in other countries or other languages. In addition, we do not include accents, diacritical marks, or other accented characters in our evaluation reports since those characters are not used in the English language, even when listing foreign terminology such as names of institutions, degree names, or names of major fields of study.

When you receive your evaluation, please review it carefully. You have 90 days from the date the evaluation report is issued to raise any questions or concerns about the evaluation report. After that date, no changes will be made to that report; you would have to pay a reinstatement-adjustment fee for us to review your evaluation.

If you would like to have us re-asses the outcome of your evaluation, within that 90 days, please submit your request in writing (mail or email) so that we can look at the particulars of your request, along with any supporting documents or information that you think will affect the outcome. Within 10 business days, you should receive a final written outcome if we are making changes or not. Please note that there is already extensive research that goes into each of our reports, so unless it is a typographical error, or something unique that your supporting documents reflect, there is no guarantee that changes will be made.

Grading Scale/Marking Schemes and Degree Plan/Study Plan/Program Syllabus

Please provide a copy of the grading scale/marking scheme used if it is not posted on your transcripts/academic records.  If you did not graduate from the program, or your program is more than 20 years old, please provide a copy of the degree plan/study plan/program syllabus, or expect delays. 

Incomplete Applications

Your application cannot be evaluated until all fees are paid and all documents and acceptable English translations are received. Standard evaluation processing time takes 3-4 weeks from the time we receive all fees, documentation, and necessary information. Please note that older academic credentials (more than 20 years old) may require additional research time, and we strongly encourage you to provide a copy of the degree plan, course outline, or other information about the curriculum, or expect additional delays. We can begin the process on the basis of a fax or scan of your academic records, but we cannot finalize and mail the completed evaluation until we receive your official academic credentials. 

3-year Degrees 

Transcript Research typically does not accept 3-year Bachelor degrees as comparable to a US Bachelor degree except for those few countries where we award advanced standing (transfer credit) for post-secondary, pre-university credentials. 

Cancellations and Fees

Applications can be canceled with 5 business days for a 50% refund. Otherwise, refunds will not be issued except in cases of over-payment. We will not issue a refund if you are unable to meet the requirements of the application, so it is imperative that you read and understand the country-specific requirements before you submit your application. In particular, you must submit official documents before your evaluation will be issued. A refund will not be issued if you fail to provide official documents.

Transcript Research in unable to guarantee that a particular school, higher education institution, employer, or other organization will accept our evaluations since admissions and hiring are at the discretion of each individual institution. Please ensure that you check with the intended recipient of your evaluation before you apply. We do not maintain a list of the thousands of organizations that accept our evaluations. However, if your institution does not currently accept our evaluations, we can send them some information about Transcript Research. 
 
Fees are subject to change without notice. Applications are valid for 6 months. After that time, a reinstatement fee is required, and you may need to resend your documents. We do not typically maintain records for incomplete applications after 12 months. As of January 2022, completed evaluations (and electronic copies of the evaluated credentials) will be kept on file for five years, and additional official copies can be ordered for a fee. Evaluations will expire after five years, and new copies cannot be ordered after that point.

If your educational records are verified to be inauthentic or fraudulent, we will be unable to complete your application. We will continue to follow our policies stated above in our Authenticity Statement. We will not complete any evaluation for any of your academic credentials if any of your other documents are confirmed to be inauthentic.

If your application fee payment is reported as stolen, we will contact you in case you simply did not recognize the name Transcript Research on your bank or credit card statement. Otherwise, your application will be cancelled, and any documents you sent will become our property. Our policy is to not do business again with someone who uses credit or bank information that is reported as stolen, even if it was an error that they did not resolve. As a result, if you try to apply again, your application will be cancelled in full, as we are unable to complete an evaluation for anyone who has previously used bank or credit card information that was reported as stolen.

Mailing 

If you mail your official documents to us, they will be returned to you when the evaluation is complete if you have paid for shipping. If your official documents are sent to us directly by the educational institution, examination body, professional association, Ministry of Education, or any other educational authority, those documents have been issued to us and will not be released to you.

Effective January 4, 2022, we have begun using United Parcel Service (UPS). Please note that we do not return official documents or send completed evaluations via stamped envelopes. We also do not use other courier services/mail processors (FedEx, DHL, LoneStar Overnight, etc.)

We also will not send documents to you using a self-addressed stamped envelope; the envelope will be returned to you unused. We do not mail anything using stamped mail, and we do not use prepaid envelopes provided by the applicant or a third party. We only mail using our standard shipping process to ensure all documents and evaluation reports are mailed in a standard format that can be tracked and accessed by our staff to ensure consistency and transparency. 

Please note that UPS Next Day Air services within the continental US is generally 1-2 days while UPS Ground within the US is generally 3-4 days. International shipping times will vary. We only use UPS Worldwide Saver for international shipments, which includes Canada and Mexico. The only exception is for mail to APO or FPO addresses or US territories; please contact us so we can discuss your unique shipping arrangements.

Applications who do not include the shipping fee will be placed on hold until the shipping fee has been provided.

When your evaluation is completed, we will return documents that you have mailed to us unless they are confirmed fraudulent. We will send you an email at the end of the day with the tracking information from the United Parcel Service (UPS) when we mail the documents and evaluation. If you have purchased an electronic copy of your evaluation report, that will also be sent after official reports are mailed; we do not send pre-mailing copies for your review, only final reports. Once your label is printed, we are no longer in possession of your documents. On rare occasions, packages do get mis-delivered. Please direct all tracking issues and questions to UPS. If you do not receive your package within 2 weeks, please contact UPS immediately with the tracking number so they can research the issue and locate your package.

If we mail a package that UPS tracking says has been delivered to the address you provided, or if it is returned due to insufficient or wrong address, you will be charged if it needs to be re-sent after two weeks.

Recognized Institutions

Transcript Research is a private evaluation company in the United States that makes its determinations about what institutions and programs are considered comparable to regional accreditation in the United States based on the higher education recognition practices in the country of education.

There are two elements to recognition: institutional and programmatic recognition. Generally speaking, we look first at the country of study to determine who the educational authorities are for that country. This may be known by many names including Ministry of (Higher) Education, University Grants Commission, or Secretary of Education, among others. For public universities, this is often easier to determine. Private and/or non-university higher education institutions may have additional recognition steps in the country. In some countries, the Ministry of Higher Education of the country may register private higher education institutions as an education businesses, often called reconna par l'Etat, a process that generally requires filling out some paperwork and paying a fee, but this is not the same as the years-long, rigorous academic accreditation process which involves a self-study, peer review, site visit, detailed examination of the curriculum and instruction, and external quality assurance of a recognized or accredited higher education institution. These registered educational businesses are generally not eligible for further education or transfer in public universities in the country of study and generally do not meet requirements for government employment. Countries that have a mix of recognized, degree-granting institutions and registered educational business include Cameroon, Turks and Caicos, Sri Lanka, Guyana, Saint Kitts & Nevis, the United States, Antigua and Barbuda, Georgia, Kenya, Kazakhstan, Nicaragua, Burkina Faso, Saint Lucia, Singapore, Zambia, and others. For these countries and others who have a mix of "registered" and recognized/accredited institutions, it can be very confusing so Transcript Research generally refers to the educational laws of that country and the differences designated by the higher education authorities in the country.

After identifying institutional recognition, we determine if the country also requires programmatic accreditation, or as it may be known in various countries, strictu sensu status, Reconocimiento de Validez Oficial de Estudios, ministerial seal, diplome vise, etc. Programmatic accreditation means that the institution itself must be recognized by the educational authorities, and the program itself must also have approval by the educational authorities. It is very common for recognized institutions to offer a mix of programs that have academic accreditation and other programs that are not accredited, are in the accreditation review process, or were designed purely for employment purposes, which may be called certificat d'ecole or Titulos Propios. Programmatic accreditation is an important element of our accreditation review in countries as varied as France, India, Mexico, Nigeria, Spain, Brazil, the Philippines, Georgia, Jamaica, Cote d'Ivoire, Ukraine, Mali, the United Arab Emirates, Nicaragua, Burkina Faso, and many other countries around the world. Africa, Latin America, and Europe in particular typically require programmatic accreditation in addition to recognition of the institution before Transcript Research considers them comparable to a regionally accredited program in the United States.

In addition to this, there are some types of institutions that are recognized by a coalition of government-approved education authorities. Those include regional accrediting authorities such as the Conseil Africain et Malgache pour l'Enseignement Superieur/CAMES (African and Malagasy Council for Higher Education) which oversees private higher education in much of French-speaking Africa and elsewhere since many Francophone African countries are still working on their mechanisms for accrediting or recognizing private higher education institutions and programs. This category also includes the Caribbean Examinations Council (CXC) and the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions (CAAM-HP). Transcript Research has done the research to confirm that these institutions have been established by or with the formal consent of the educational authorities in their respective regions. Transcript Research rarely considers "intergovernmental institutions" or institutions established under international law to be comparable to regionally accredited institutions unless they are approved by the higher education authorities of the respective countries where they are located. Transcript Research also does not consider an articulation agreement, partnership, cooperative, or Memorandum of Understanding between an unrecognized and a recognized institution to transfer recognition to the unrecognized institution.

UNESCO, the United Nations Educational, Scientific, and Cultural Organization, is not an accrediting body. UNESCO does offer useful educational resources that Transcript Research uses and regularly recommends, including the World Data on Education; the International Bureau of Education and its Country Dossiers; and the World Higher Education Database. These are all excellent tools for researching education systems and educational authorities, though we do not consider them definitive sources for recognition/accreditation information.

UNESCO's own statement on its ability to accredit educational institutions: "UNESCO is an intergovernmental body. It does not have the mandate to accredit or recognise higher education institutions, programmes, diplomas or accrediting agencies. Any provider of higher education or accrediting agency which claims or gives the impression that it is accredited and/or recognized by UNESCO should be treated with caution." In addition, United Nations treaties and resolutions do not confer academic accreditation. Membership in associations such as the Association of African Universities, Association of Arab Universities, the CHEA International Quality Group, the European Association for Distance Learning, the European Association for International Education, or business program accreditation councils does not in itself confer academic accreditation.
Transcript Research prefers to go directly to the higher education institutions themselves when identifying recognized/accredited institutions and programs. As a result, we do not use third-party databases including the World Higher Education Database, the International Handbook of Universities, or other compilation lists of institutions as definitive sources of academic recognition. In those countries where the Ministry of Higher Education does not have a website, we may write to the Ministry, reference the national government's websites, or seek other ways of getting the information directly from the government such as through education legislation, national education plans, government statistics, or other government-approved education information often published by or in conjunction with the Ministry of Higher Education. 
Religiously-affiliated institutions and theological schools, medical institutions, legal education, training providers, professional membership organizations, and online or distance learning providers are among those types of institutions that may require additional research. In addition, specialized educational programs may be recognized by different educational authorities, such as the Ministry of Health, Ministry of Defense, Ministry of Textiles, and so forth.
Transcript Research is unable to research educational institutions before the application & documents are submitted and paid because the recognition of the institution and program is a significant portion of the evaluation process. In some instances, if we determine that an institution does not have the type of recognition that we consider comparable to regional accreditation, we may cancel the application and refund the applicant fee, but we will try to do that within a short period of time after receiving the application for evaluation and educational records so that prospective applicants may make other arrangements